Processing a Return
An item can be entered for return processing using a SKU, transaction, or ticket number. POS also allows you to perform a search for SKU and transaction numbers, to ensure that you are processing a return for the correct item.
1. In the Functions frame, click the User Functions tab.
2. Click Return.
3. Do one of the following:
- To process a return with a SKU number, click SKU
- To process a return with a transaction number, click Transaction
- To process a return with a ticket number, click Ticket
4. In the Numbers box, enter the number and click Return.
The return item is added to the transaction grid.
Processing a Return by SKU
1. On the Process a Return page, click SKU.
2. In the Number box, enter the SKU’s first character (or as many as you are able to remember), and then click Search.
3. The SKU Search Results page appears.
4. Click the desired SKU and click Return.
The SKU is added to the transaction grid as a return item.
Processing a Return by Transaction
To search for a transaction for return processing:
1. On the Process a Return page, click Transaction.
2. In the Number box, enter the transaction’s first character (or as many as you are able to remember), and then click Search.
3. The Transaction Search Results page appears in the frame.
Interpreting the Transaction Search Results page by column:
- Number – Transaction number.
- Date – Transaction date.
- Store – Store at which the transaction took place.
- Station – Station at which the transaction took place.
- Total – Transaction total ($).
4. Click the desired transaction’s row.
5. The Confirm Transaction window appears.
6. Review the duplicate receipt that appears in the window, click Confirm.
The transaction is added to the transaction grid as a return item.
Processing a Return by Transaction with Additional Filters
If no matches were found from the initial transaction number search on the Process a Return page, the Search for a Transaction page will appear, offering you additional filtering options to assist you in your search. You can also reach this page by leaving the Number box blank in your transaction number search on the Process a Return page by clicking Search.
To search for a transaction from the Search for a Transaction page:
1. On the Search for a Transaction page, do any of the following to narrow your search results:
- In the Transaction Number box, enter the transaction’s first character, or as many as you are able to Or, you can leave the box blank to view all transactions with other applicable filters.
- Enter the transaction’s date range with the calendar menus by clicking the From and To boxes.
- Select a Store, Station, and User.
2. Click Search
3. The Transaction Search Results page appears in the frame.
4. Click the desired transaction.
5. The Confirm Transaction window appears.
6. Review the duplicate receipt that appears in the window, and then click Confirm.
The transaction is added to the transaction grid as a return item.
Support categories
Common troubleshooting
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Coming soon.
Events
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Hardware
Online booking
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Coming soon
POS
- Adding Gratuity
- Adding Items by Department
- Adding Miscellaneous Items
- Adding Quick Items
- Applying a Payment to an Event Balance
- Applying an Event Payment to a Store Balance
- Clocking In and Out
- Closing the Drawer
- Counting and Reconciling the Cash Drawer
- Entering Items
- Issuing a Rain Check
- Issuing Advance and Consignment Tickets
- Logging In to Point of Sale
- Managing Gift Cards and Certificates
- Managing Transactions
- Paying on Account
- Paying Out from Cash Drawer and No Sale
- Placing a Transaction On Hold & Recalling Hold
- Placing a Transaction On Hold & Recalling Hold
- Pricing of Items
- Printing a Transaction on the Kitchen
- Processing a Return
- Processing Payments
- Processing Payments by Gift Card or Certificate
- Processing Payments by Loyalty Points
- Processing Payments in Other Currencies
- Processing Payments with Rain Check
- Processing Penalties
- Reprinting a Transaction
- Searching for a SKU
- Searching For and Adding Customers
- Splitting a Transaction
- Using Punch Passes
- Using the Functions Frame Overview
- Using the Keypad
- Viewing Customer Details
- Voiding a Transaction
POS admin
- Adding Inventory Items Manually
- Assigning Security Access
- Bundling Inventory Items
- Importing Inventory Data
- Logging In to Point of Sale
- Managing General Ledger
- Purchasing & Receiving Inventory Items
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- Setting Up Automatic Batch Credit Card Payments
- Setting Up Credit Card Encryption
- Setting Up Credit Card Types & POS Cash Buttons
- Setting Up Credit Card Types & POS Cash Buttons
- Setting Up Department, Sub-Department
- Setting Up Merchant Accounts
- Setting Up Modifiers
- Setting Up Payment Types
- Setting Up Punch Pass Templates
- Setting Up Quick Items
- Setting Up Stores
- Setting Up Tax Tables
- Setting Up the Property Management System
- Setting Up Units of Conversion
- Transferring Inventory from One Store to Another
- Viewing and Emailing Inventory Received Instances
- Viewing and Printing Advanced and Credit Card Reports
- Viewing and Printing Limited Reports
- Viewing and Printing Standard Reports
Release notes / infrastructure requirements
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Tee sheet
- Booking or Cancelling a Tee Time
- Checking In Customers
- Checking the Weather
- Issuing a Rain Check or Refund
- Logging In to the Tee Sheet
- Managing Reservations
- Navigating the Tee Sheet
- Printing Tee Sheet Reports
- Understanding Tee Sheet Color Codes and Icons
- Using the Wait List
- Viewing Transaction Details of a Tee Time Booking