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Applying F&B suggested gratuity and reporting

For a printable view of this document, click here.

Applying the suggested gratuity

You will still need to choose to apply the suggested gratuity to a sale. Its usage is designed primarily for the touch screen interface, but it could also be used in the normal shopping cart if needed.

  • When suggested gratuity comes into play using the touch interface, whether due to seat number or customer type, you will see a message near the bottom showing the “suggested gratuity” that will be added to the invoice.

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  • Proceed to close out the tab as usual through the payment screen.
  • Gratuity is not added at this point – they are just paying for the invoice total.
    • Also, it is important to note that there is no mention of the suggested gratuity amount on the itemized receipt that prints.
    • It will be up to the course to make sure the customer is aware of the extra amount to be added after the fact.
    • Currently, the suggested gratuity only prints on the signature slip – due to this, non-integrated customers will not see the suggested gratuity amount.

Now that the invoice is closed, we can click on the “Closed Tickets” button at the bottom of the touch interface.

  • Select the invoice that was just closed from the list.
  • Click the “Gratuity” button and you will be given a prompt to add in the pre-calculated suggested gratuity.
  • Click “Yes.”

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  • Add in any additional gratuity they may have left on top of the suggested amount.
  • Click “OK.” You will see the invoice has the gratuity added to it within the “Closed Tickets” screen.


  • Once you add the gratuity, the tips will appear under Reports | Miscellaneous | Tips.
  • Set your dates (typically the duration of the pay period) and click “Print.”
  • Once the report pulls up, it will display all users that have tips for that date range. You are able to specify a particular employee by using the filter along the left-hand side.
  • Click “Refresh Report” to update the report after applying a filter.
Support categories

User guide

Barcode scanners
Credit card swipes
Personal data terminal
Pole display
Touch screens
Accounts receivable and billing
Awards, credits, gift certificates, misc.
Food and beverage
Inventory management
Sales items
Shopping cart